Program Manager - IT Support Services (Top Secret clearance required)

Paradyme, Inc. is a dynamic federal government contracting company specializing in cutting-edge software development, artificial intelligence/machine learning (AI/ML), and cloud solutions. Our mission is to deliver innovative and efficient solutions to our government clients, ensuring the highest standards of quality and security. Based in Tysons Corner, VA, Paradyme’s award-winning culture sets it apart through its team’s deep commitment to service and collaboration with its customers, each other and the community. Learn more at www.paradymemanagement.com.

Paradyme is seeking a Program Manager to be responsible for the performance of a large IT Services program that will include Service Desk, Help Desk, and Desktop Support across multiple locations inside and outside the Washington, DC area for a federal customer.

An Active TOP SECRET security clearance is required to be considered.

POSITION REQUIREMENTS

The Program Manager will have full authority to act on all matters relating to daily operation of this program to include management of the following:

• Responsible for overall project management of the IT program.
• Provides administrative and technical direction to Program Leads and line employees.
• Ensures the contract is properly and adequately staffed (95% of staffing positions filled at all times) with cleared and qualified personnel capable of performing all contract requirements.
• Recruits, hires, and terminates personnel as necessary.
• Ensures all contract requirements are performed in a way that maintains security integrity at all levels and at all times.
• Ensures all assigned tasks and contract deliverables are accurate and are delivered correctly and on time.
• Ensures all required support services are efficiently and effectively managed at the designated places of performance.
• Ensures that current Visitor Access Requests (VARs) are in place for all employees at all times with no lapse in access.
• Ensures all required documentation is created in accordance with agency procedures.
• Establish improved procedures and controls where necessary to improve efficiency.
• Maintains a courteous, professional appearance and demeanor; provides excellent customer service at all times, and ensures all employees do the same.
• Exhibit excellent communication skills, frequently keeping the customer representative informed of personnel status, activities, and any contract issues.
• Communicates frequently with program leaders.

REQUIRED EXPERIENCE/EDUCATION

• Active Top Secret clearance at minimum.
• 10+ years of experience in Information Technology.
• 5+ years of experience managing large projects/programs, ideally involving Service and Help Desk teams.

Paradyme is a federal contractor and an EEO and an Affirmative Action Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, pregnancy-related disability, physical or mental disability, genetic information, sexual orientation, marital status, familial status, personal appearance, occupation, citizenship, veteran or military status, gender identity or expression, or any other characteristic protected by federal, state or local law.

Paradyme Management, Inc. is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Paradyme will take the steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Rose Luczak, Director of People Operations at rose.luczak@paradyme.us or at (571) 289-0548.